Alberghi e Resort di lusso

We couldn't reach the room service for 20minutes to order our lunch!!! I called a first time and the concierge answered me. Then I called again and the reception answered..... Never saw this in any other 5 star hotel in the world! Then came the Tuna salad : a few green lettuce leaves and tuna threw in a huge glass bowl - it really looked ridiculous for 24 euro.... I even took a picture of it!!!! At least arrange it in a nice way, with cherry tomatoes in a nice plate... But you cannot serve this like that for 24 euro! This was really surprising when we know your main restaurant just earned a second Michelin star..... The room was ok but really needed renovation. The guy who parks the car was very very nice. I hope this comment will help you improving a few things. Regards

Posto incantevole, cucina eccellente (chef Salvatore Di Carlo assolutamente DOC), quadri assolutamente professionali. Unico piccolo neo: dovrebbero curare di più la manutenzione!! (ma forse sono troppo svizzero!!!). Cordiali saluti. Gallotti Flavio, 6614 Brissago (Ticino/Svizzera)

We wanted to pay by credit card and it took almost 1 hour before the person behind the desk made it work. He was very kind, but it was not a good last impression.

Bellissimo palazzo, ristrutturato molto bene, con anche bei progetti per il giardino. Personale anche molto simpatico e pronti ad aiutare i clienti quanto possible. Anche se un po distante dal centro storico, la passeggiata non è per niente spiacevole e si puo raggiungere il Duomo in 15min a piedi.