Alberghi e Resort di lusso

- Comfort, we had a nice room, but the floor of the shower was very slippery. - Comfort, no system for the towels to dry? (a chair? the ground?) - Comfort, in the room we have different layers. at night, it is dark, you really have to take care you don not fall - Courtesy- services: the services of the breakfast were oke. A bit slow (we ask for coffee, tea, take some time); quality of the baked eggs: very good - Courtesy-services: when we arrived, explanation of the hotel was one, no further explanation of the area, etc. Reactive approach

We stayed 4 days with the family and was the perfect place to spend time all together. Perfect location and very well served by Fabbiano, we would definitely come back again!

We couldn't reach the room service for 20minutes to order our lunch!!! I called a first time and the concierge answered me. Then I called again and the reception answered..... Never saw this in any other 5 star hotel in the world! Then came the Tuna salad : a few green lettuce leaves and tuna threw in a huge glass bowl - it really looked ridiculous for 24 euro.... I even took a picture of it!!!! At least arrange it in a nice way, with cherry tomatoes in a nice plate... But you cannot serve this like that for 24 euro! This was really surprising when we know your main restaurant just earned a second Michelin star..... The room was ok but really needed renovation. The guy who parks the car was very very nice. I hope this comment will help you improving a few things. Regards

Wonderful stay at Castello di San Marco! We had a great time, wonderful atmosphere, excellent food, high attention to detail and design in every corner! Highly recommended for a deluxe stay!