Luxury hotels and resorts

An excellent experience notwithstanding a few glitches that should not have occurred. 1. The golf was a mess. Just because we were 7 friends travelling together we were deemed to be a "group" and therefore given terrible tee times after having been bumped from originally given good tee times by another "group". This occurred as we watched that there was virtually no one on the "other" course. The rented clubs were mostly good but some of the bags were a hodge podge of mixed up clubs and the staff would not provide a proper set even though it appeared that you had such sets available and they were not given out to other guests. You are a first class resort - don't cheap out on the club rental. Give your guests the complete set of good clubs that they paid for. 2. The "endless" part was confusing. If you are entitled to one glass of wine only -say so. We were 7 people and constantly in wonder about what was or was not included in drinks at meal times. Make it SIMPLE because we or at least I, am stupid!

central location with amazing over the sea and Volcan Etna

Un vrai bonheur!

We were terribly disappointed by our stay at this hotel. It does not at all resemble the description on your website. The state of the hotel reception area is fair but very dirty. We had no idea that this hotel was on a main autorout as it was not described in your internet site. Our first room was on the road side and our second was on the roof...where the "luxury spa" should have been found. Instead, the spa was empty , our room stank with the damp, it was absolutely filthy, the shower had no hot water and it was infested by mosquitos. The staff were the only good thing about this visit. It was very very upsetting for both of us and ruined what should have been a wonderful time.