Hoteles y resorts de lujo

The inn was just beautiful and the room/facility was excellent. However, the owner made us feel less than welcome. After arriving our first for our first of two nights, whiling we were having a glass of wine and going over the place, Federico tells us that we are the only people in the place, that at the time of our booking several others were inquiring but never ended up booking. He then tells us (less than 20 minutes in the inn after driving from Palermo, that if we didn't want to spend the second night it would be ok with him because he didn't want to spend the time out there!!!

We spent two glorious days at Dimora delle Balze. It was the perfect respite after weeks of touring Sicily. The food, service and hospitality were all superb.

Quality - and prices - are very high, so we were very surprised 1) that internet access is not included in the price of the room but costs as much as 6 Euro per hour, and 2) that the hotel could not provide us with an electrical adaptor for our pc but sent us to the shops to buy one. It cost as little as 10 Euro, so I would strongly recommend that the 5 star hotel invest in one in order to avoid frustrations like ours.

We were so grateful to the hotel, they could not have taken more trouble to make our stay more enjoyable. The sign saying ". Be Kind" beside the entrance, was certainly the way the hotel worked. It is always when there is a problem that you really discover how a hotel really tries, and we were so touched by the trouble the hotel took. The little cottage we had was gorgeous, with a view of Mount Etna. The staff, warm friendly, ever ready to advise and tell you were to go when you ventured out of the paradise hidden away in the vineyards. The Restaurent Produced excellent food, home grown wine, all very good, although not very cheap. We would thoroughly recommend this hotel. Above all there is a fabulous feeling of peace,