Hoteles y resorts de lujo

Although we enjoyed the resort our accommodation was only average.The bed was very hard and we were very disappointed that in very hot conditions i.e mid 30 temperatures,the air conditioning in our room had been swithched off externally and therefore our attempts during the night to cool down our room were in vain,It wasn't until the next morning when we raised the matter with reception we were told there was a blockage with the system however we then observed the staff going to an outside pump room and swithching our unit on.During the days our unit was switched off by management and only put back on when we requested each late afternoon when we arrived back from sightseeing.This obviously meant that our room was barely cool by the time we went to bed.We felt it was very unfortunate that a four star facility was so miserly with the air conditioning during a heat wave.

Dommage piscine seulement jusqu’a 18h...

We were delighted with our stay in your hotel and the quality of the welcome we received. Your staff were very helpful and allowed us to retrieve our rental car which was stuck on the median of the road in Punta Maddalena due to the heavy rain. Due to Hurricane Apollo we extended our stay by 2 days in your hotel. Unfortunately the Villa Carlotta where we were to stay in Taormina refused to make a commercial gesture and charged us for the nights of 29 and 30 October. We are going to make use of our insurance and would need a certificate from you for the case of force majeure that we suffered and the impossibility where we were to go to Taormina because of the floods and the immobilization of our vehicle. Thank you in advance for your help. Olivier Carlander

magnifique hôtel sur la plage dans une endroit sublime. il y règne calme et tranquillité